Average Rating: 
Rating:  - Pay $40 for a free program? No way!
Ok, explaining my review title, I actually bought this program at a local store ...about a week ago. I wound up returning it the next day because I discovered that the program is basically a repackaging of a free, downloadable app called DVDx, which I already had installed a LONG time ago. They also include at least one other free program, TMPGEnc, I believe. What you're paying for here is a really poorly coded frontend to these easy-to-use and free programs. DVDx is an excellent free program and I'd rather give [money] directly to THEM so they could further develop their software than have 321 Studios, the brazen thieves, pocket it for themselves, not having done ANY of the major work.As soon as I discovered this, because they do NOT list these programs anywhere on the box, I brought it right back to CompUSA. I had a hard time returning it because obviously, to find this out I had to OPEN the box and install it, but I finally got my money back. I told them just how deceptive this is and they basically told me to take it up with 321 Studios. Of course I know they wouldn't exactly care, but I digress... So please, DO NOT buy this program or their other one, DVD X Copy. Companies who would use false advertising aren't worth giving your hard-earned cash to, nor is it fair for one to have to beg for FIFTY dollars back for a program that doesn't even work properly. The only thing that worked about it was the free software. Bah. I wouldn't be so upset about this if they'd actually listed the programs they were using on the box. Then I wouldn't have bought it, but then again... I assume this is what they'd intended. Absolute garbage... avoid like the plague!
Rating:  - WAY more complicated than it appears
This software is WAY more complicated that it appears, and takes MUCH longer than you may think.
The packaging says
"Step One: Insert DVD"
"Step Two: Copy on CD-R"
"Step Three: Watch Movie"What they didn't say was that you need to follow a tutorial, install 3 additional products (that DO come with DVD Copy Plus)and even with a Pentium 4 computer you're looking at spending about 3 hours per movie shredding the DVD to be downloaded to your computer, changing formats (frame by frame) and then burning your CD.
If I had ANY idea that it was like this I wouldn't have bought it.
Rating: - A waste of time and money
I received this software as a gift. The documentation from installation to actual DVD to CD backup is EXTREMELY poor. You can figure out how to install it easily enough. However when you go to adjust the quality of your backup copy, the tutorial is the documentation, and it leaves you high and dry. There is no useful info on how to adjust picture quality, file length, etc. The tutorial consists of a few paragraphs of text and a few screen snapshots which give you little or no explanation of why you are doing what you are doing or how to fine tune settings. You simply mindlessly follow the screen snapshots. Unfortunately some of the options you run across don't match the info they show. You are pretty much up to your own devices to figure out what to do then and how to adjust the file size and quality of your backup. Finding that I was not happy with the picture quality of the backup, I attempted to contact their technical support. I get placed in a waiting queue no matter whether I call the tech support line or even their order line. I have yet to reach a real person via either the tech support or sales line. My request for tech support via live support comes up with no one being available. Using their online tech support, I left messages and have two open cases. The first request which was over two weeks ago has still not been answered, it is still in progress. My request for a refund under their "30 day, no questions asked" refund policy has not yet been answered either. This software could possibly be a somewhat acceptable product for DVD to CD backup IF it actually provided documentation or the promised technical support. I work in the computer hardware and software field. Based on my experiences with their product and their support, I would not recommend purchasing software from 321 Studios.
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