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The Goal: A Process of Ongoing Improvement
by: Eliyahu M. Goldratt, Jeff Cox
May, 1992

Raving Fans: A Revolutionary Approach to Customer Service
by: Kenneth H. Blanchard, Harvey MacKay, Sheldon Bowles
May, 1993

The Five Dysfunctions of a Team: A Leadership Fable
by: Patrick Lencioni
19 March, 2002

The One Minute Manager
by: Spencer Johnson, Kenneth H. Blanchard
1983

Nickel and Dimed
by: Barbara Ehrenreich
01 May, 2002

Primal Leadership: Realizing the Power of Emotional Intelligence
by: Daniel Goleman, Annie McKee, Richard E. Boyatzis
15 March, 2002

Moments of Truth
by: Jan Carlzon, Tom Peters
February, 1989

Who Says Elephants Can't Dance? Inside IBM's Historic Turnaround
by: Louis V. Gerstner Jr.
12 November, 2002

Gung Ho! Turn On the People in Any Organization
by: Kenneth H. Blanchard, Sheldon Bowles
October, 1997

Second Acts: Creating the Life You Really Want
by: Stephen M. Pollan, Mark Levine
24 December, 2002

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