Average Rating: 
Rating: - Pointing The Way To Happier Staff And Happier Clients !!
The title sounds "FISHY" but the contents do deliver concrete information on making everyone's work day more pleasant, while gaining happier customers. There are only 112 fast-reading pages in this new book, but they provide a wealth of knowledge and things to think about. Seattle's Pike Place Fish Market provided the fundamentals for this book which can be used in any work environment and situation- office work as well as front-line work. You'll learn eye-opening fundamentals and common sense approaches to dealing with customers and staff actions and accountability, that produce not only happier customers, but happier staff members as well. Did I find any magic formula in this book to accomplish all of this? Not really. But there's a wealth of stuff to think about. The fundamentals presented are: Choose Your Attitude, Make Their Day, and Be There. The principles taught by this book are currently being used by organizations all over the world with great success being reported. The FISH pilosophy is relevant to nearly every issue facing business today: productivity, teamwork, quality improvement, customer service, creativity and innovation, employee turnover and job satisfaction. What else is there ? Simple lessons are presented, teaching managers how to energize staff and how to result in a completely improved workplace. The information is easy to learn and apply. The principles presented are a win-win for everyone from management, to staff, to customers. Well worth reading !!
Rating:  - "Cheese" is the first course, "Fish" is the entree...
After all of the hype surrounding "Who Moved My Cheese" in recent months, I am truly surprised that this book has not gotten more media attention. It is an easily readable story that talks about one manager's challenge to turn around the morale of her new, highly negative team, and the innovative fish market that teaches her how to do it. Fish is by far the best book that I have ever read about motivating a team through creative leadership, and isn't that what change management is all about? Many management books provide information on how to begin improving your work environment, but they involve complex analyses that no fast-moving manager has time to complete or constantly reference. The genius of Fish lies in the fact that it provides easily implementable examples of how to dramatically increase the morale of your workplace, and takes only an hour to read. The basic principle is simple: by creating an environment where your employees are expected to have a great deal of fun each day, your customer service and business results will improve. The atmosphere of fun is created by redefining how you look at your current work responsibilities. Each manager that reads this book will find a different way that the principles apply to his.her particular work situation, and the flexibilty of the authors' message shows how truly brilliant it is. Fish is a conversation starter and a life changer. No manager who considers him/herself innovative should be without a copy!
Rating: - A Fish Story That's Real & Inspirational
What does a "Toxic Energy Dump" and throwing fish have to do with life, especially performance in the workplace? A great deal according to the authors of The Fish. In this parable you learn very quickly and easily how to turn around a "toxic" environment. Although the solutions may sound simple and obvious, they remind us - that regardless of our position in an organization, it's a great thing to find enjoyment and satisfaction in our ordinary day-to-day work lives. The writers provide simple descriptions of what attitude and fun can do to turn around the "toxic energy dump" in the workplace. The fable and principles show you how to bring hope and excitement to the people who perform the "back room" functions. This book is a quick read, with principles that are easy to grasp and apply. Laughter and fun are great bridge builders between people - I encourage you to try The Fish and see how these principles are used to build bridges not only at a renowned fish market in Seattle, but between people within a back room department and other departments.
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